民生无小事，服务暖人心｜修齐镇养老认证“上门办”，筑牢老人“幸福防线”
<p style="text-align:justify;text-indent: 2em;"><span style="font-size:16px;"><span leaf="">“婆婆，您看着手机镜头，眨眨眼、张张嘴，好了，认证成功啦！”近日，修齐镇网格长走进枇杷村高龄老人家中，手把手帮老人完成养老资格认证，不到两分钟就顺利办结。一句贴心叮嘱，一次上门服务，让老年群体告别“跑腿烦恼”，也让民生温度直达人心。</span></span></p><p style="text-align:justify;text-indent: 2em;"><span style="font-size: 16px; text-indent: 2em;">为切实解决老年群体养老认证难题，修齐镇组织网格长开展“养老认证进家门”行动，打破“群众跑腿、被动等待”的传统模式，将“服务窗口”直接搬到农家院落、老人床头，变“群众跑”为“干部跑”，用“上门办”破解“认证难”，让养老服务更有温度，真正把好事办在群众心坎上。</span><br/></p><p style="text-align:justify;text-indent: 2em;"><span leaf=""><br/></span></p><p></p><section data-role="title" data-tools="135编辑器" data-id="171132"><section style="margin: 10px auto;display: flex;justify-content: center;"><section style="display: flex;justify-content: center;align-items: center;"><section style="flex-shrink: 0;"><section style="width: 9px;height: 9px;border-radius: 100%;background-color: #ffd542;box-sizing:border-box;"><span leaf=""><br/></span></section></section><section style="margin: 0 5px;"><section style="margin: 0 8px;height: 3px;border-left: 1px solid #6ebc5e;border-top: 1px solid #6ebc5e;border-right: 1px solid #6ebc5e;box-sizing:border-box;"><span leaf=""><br/></span></section><section style="background-image: linear-gradient(to right, rgb(174, 221, 98), rgb(111, 188, 94)); background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><section data-cacheurl="" data-remoteid="" style="background-image: url(https://bbs.cktcw.cn/plugin.php?id=wcn_editor:wx_img&url=https://mmbiz.qpic.cn/sz_mmbiz_png/x8uiaNzicHE8ABrkkribqy0Vm09zTepPEe7Vm0gJfIKMNrueQ3qf3P8UBP7FpKNpXxSRdeuR3bbdkkicAMrkr5j8W0QHeahgFib8aDMiaZIthP1Z0/640?wx_fmt=png&from=appmsg&wxfrom=14&tp=wxpic#imgIndex=2); background-position: right top; background-size: 30%; background-repeat: no-repeat; background-attachment: initial; background-origin: initial; background-clip: initial; padding: 10px 30px; box-sizing: border-box;" data-lazy-bgimg="https://bbs.cktcw.cn/plugin.php?id=wcn_editor:wx_img&url=https://mmbiz.qpic.cn/sz_mmbiz_png/x8uiaNzicHE8ABrkkribqy0Vm09zTepPEe7Vm0gJfIKMNrueQ3qf3P8UBP7FpKNpXxSRdeuR3bbdkkicAMrkr5j8W0QHeahgFib8aDMiaZIthP1Z0/640?wx_fmt=png&from=appmsg" class="" src="https://bbs.cktcw.cn/plugin.php?id=wcn_editor:wx_img&url=https://mmbiz.qpic.cn/sz_mmbiz_png/x8uiaNzicHE8ABrkkribqy0Vm09zTepPEe7Vm0gJfIKMNrueQ3qf3P8UBP7FpKNpXxSRdeuR3bbdkkicAMrkr5j8W0QHeahgFib8aDMiaZIthP1Z0/640?wx_fmt=png&from=appmsg#imgIndex=2" data-sec-load-status="2"><section style="font-size: 16px;color: #ffffff;text-align: center;"><strong data-brushtype="text">一部手机，打通服务“最后一公里”</strong></section></section></section><section style="margin: 0 8px;height: 3px;border-left: 1px solid #6ebc5e;border-bottom: 1px solid #6ebc5e;border-right: 1px solid #6ebc5e;box-sizing:border-box;"><span leaf=""><br/></span></section></section><section style="flex-shrink: 0;"><section style="width: 9px;height: 9px;border-radius: 100%;background-color: #ffd542;box-sizing:border-box;"><span leaf=""><br/></span></section></section></section></section></section><p></p><p style="text-align:justify;text-indent: 2em;"><span leaf=""><br/></span></p><p style="text-align:justify;text-indent: 2em;"><span style="font-size:16px;"><span leaf="">如今，养老认证可以通过手机线上办理，本是便民好举措，但农村留守老人大多不熟悉智能手机操作，加上手机APP功能升级，不少老人面临“想认证却不会”的困境。尤其对于家住偏远、腿脚不便、卧病在床的老人来说，亲自到镇上办理认证，更是一道难以跨越的门槛。</span></span></p><p style="text-align:justify;text-indent: 2em;"><span style="font-size:16px;"><span leaf=""><br/></span></span></p><p></p><section style="text-align: center;" nodeleaf=""></section><p></p><p style="text-align:justify;text-indent: 2em;"><span leaf=""><br/></span></p><p style="text-align:justify;text-indent: 2em;"><span style="font-size:16px;"><span leaf="">针对这一问题，修齐镇创新探索基层治理新模式，广泛动员多元力量，将水、电、气、讯从业人员、党员、家庭医生等322名“N”力量纳入网格体系，推动“网格+”服务落地，让网格“N”力量化身老人的“暖心拐杖”。工作人员对辖区内高龄、独居、行动不便的老年群体全面摸排、建立服务台账，把服务从“办公室”送到“床头前”，真正实现“服务上门、治理到人”。</span></span></p><p style="text-align:justify;text-indent: 2em;"><span style="font-size: 16px; text-indent: 2em;">“我年纪大了，腿脚不好，儿女又不在身边，正发愁怎么去镇上认证，你们就上门来了，真是太贴心了！”拿到认证成功的反馈，老人紧紧拉着网格长的手，言语里满是感激。这样的暖心场景，在修齐镇的各个村落里不断上演。</span><br/></p><p style="text-align:justify;text-indent: 0em;"><span leaf=""><br/></span></p><p></p><section data-role="title" data-tools="135编辑器" data-id="171132"><section style="margin: 10px auto;display: flex;justify-content: center;"><section style="display: flex;justify-content: center;align-items: center;"><section style="flex-shrink: 0;"><section style="width: 9px;height: 9px;border-radius: 100%;background-color: #ffd542;box-sizing:border-box;"><span leaf=""><br/></span></section></section><section style="margin: 0 5px;"><section style="margin: 0 8px;height: 3px;border-left: 1px solid #6ebc5e;border-top: 1px solid #6ebc5e;border-right: 1px solid #6ebc5e;box-sizing:border-box;"><span leaf=""><br/></span></section><section style="background-image: linear-gradient(to right, rgb(174, 221, 98), rgb(111, 188, 94)); background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><section data-cacheurl="" data-remoteid="" style="background-image: url(https://bbs.cktcw.cn/plugin.php?id=wcn_editor:wx_img&url=https://mmbiz.qpic.cn/mmbiz_png/x8uiaNzicHE8AoVYl3dv9eHD4Tqr4ickcM351Mxvah243luzr8vKaqYjbKEQQ9IUVI3AE6UeKauYdib2F7kfCYSEaXBDvqJib6pHGQuLe3p4hia3k/640?wx_fmt=png&from=appmsg&tp=wxpic&wxfrom=15&wx_lazy=1); background-position: right top; background-size: 30%; background-repeat: no-repeat; background-attachment: initial; background-origin: initial; background-clip: initial; padding: 10px 30px; box-sizing: border-box;" data-lazy-bgimg="https://bbs.cktcw.cn/plugin.php?id=wcn_editor:wx_img&url=https://mmbiz.qpic.cn/mmbiz_png/x8uiaNzicHE8AoVYl3dv9eHD4Tqr4ickcM351Mxvah243luzr8vKaqYjbKEQQ9IUVI3AE6UeKauYdib2F7kfCYSEaXBDvqJib6pHGQuLe3p4hia3k/640?wx_fmt=png&from=appmsg" class="" data-fail="0"><section style="font-size: 16px;color: #ffffff;text-align: center;"><strong data-brushtype="text">技术“有速度”，服务“有温度”</strong></section></section></section><section style="margin: 0 8px;height: 3px;border-left: 1px solid #6ebc5e;border-bottom: 1px solid #6ebc5e;border-right: 1px solid #6ebc5e;box-sizing:border-box;"><span leaf=""><br/></span></section></section><section style="flex-shrink: 0;"><section style="width: 9px;height: 9px;border-radius: 100%;background-color: #ffd542;box-sizing:border-box;"><span leaf=""><br/></span></section></section></section></section></section><p></p><p style="text-align:justify;text-indent: 2em;"><span leaf=""><br/></span></p><p style="text-align:justify;text-indent: 2em;"><span style="font-size:16px;"><span leaf="">这场养老认证变革，离不开技术赋能与贴心服务的双重支撑。一方面，人脸识别技术在社保领域的深度应用，让认证准确率和效率大幅提升，各村（社区）通过“刷脸”方式线上办理业务已达1000余人次，有效破解了年老体弱人群的“认证难”问题。</span></span></p><p style="text-align:justify;text-indent: 2em;"><span style="font-size:16px;"><span leaf=""><br/></span></span></p><p></p><section style="text-align: center;" nodeleaf=""></section><p></p><p style="text-align:justify;text-indent: 2em;"><span leaf=""><br/></span></p><p style="text-align:justify;text-indent: 2em;"><span style="font-size:16px;"><span leaf="">另一方面，工作人员始终坚守“服务为民”初心，用温情服务化解“数字鸿沟”。针对异地居住、面部特征变化大、操作困难的老人，创新推出拍摄近期生活照片、与家属视频远程指导等方式，确保每一位老人都能顺利完成认证；有的网格长开启“白加黑”上门模式，利用晚上时间逐户走访，不耽误老人正常休息；有的化身政策宣讲员，用接地气的方言，给老人讲解参保档次、待遇核算等政策，现场一笔笔算清“经济账”“长远账”。</span></span></p><p style="text-align:justify;text-indent: 2em;"><span style="font-size: 16px; text-indent: 2em;">“养老保险不仅是‘钱袋子’工程，更是‘心窝子’工程。”一位网格长的心声，道出了基层工作者的责任与担当，也诠释了修齐镇养老服务的温度与厚度。</span><br/></p><p style="text-align:justify;text-indent: 2em;"><span leaf=""><br/></span></p><p></p><section data-role="title" data-tools="135编辑器" data-id="171132"><section style="margin: 10px auto;display: flex;justify-content: center;"><section style="display: flex;justify-content: center;align-items: center;"><section style="flex-shrink: 0;"><section style="width: 9px;height: 9px;border-radius: 100%;background-color: #ffd542;box-sizing:border-box;"><span leaf=""><br/></span></section></section><section style="margin: 0 5px;"><section style="margin: 0 8px;height: 3px;border-left: 1px solid #6ebc5e;border-top: 1px solid #6ebc5e;border-right: 1px solid #6ebc5e;box-sizing:border-box;"><span leaf=""><br/></span></section><section style="background-image: linear-gradient(to right, rgb(174, 221, 98), rgb(111, 188, 94)); background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><section data-cacheurl="" data-remoteid="" style="background-image: url(https://bbs.cktcw.cn/plugin.php?id=wcn_editor:wx_img&url=https://mmbiz.qpic.cn/mmbiz_png/x8uiaNzicHE8DSdDUZcicAFXS9GJV5Q0KpOTcLydsicaS3fRsUP8TOgu7iapYpnvF8vib2UXNvbZpzlpH0tl5rCVWhT4G4nhDrPlcyiafP3KdRZNSk/640?wx_fmt=png&from=appmsg&tp=wxpic&wxfrom=15&wx_lazy=1); background-position: right top; background-size: 30%; background-repeat: no-repeat; background-attachment: initial; background-origin: initial; background-clip: initial; padding: 10px 30px; box-sizing: border-box;" data-lazy-bgimg="https://bbs.cktcw.cn/plugin.php?id=wcn_editor:wx_img&url=https://mmbiz.qpic.cn/mmbiz_png/x8uiaNzicHE8DSdDUZcicAFXS9GJV5Q0KpOTcLydsicaS3fRsUP8TOgu7iapYpnvF8vib2UXNvbZpzlpH0tl5rCVWhT4G4nhDrPlcyiafP3KdRZNSk/640?wx_fmt=png&from=appmsg" class="" data-fail="0"><section style="font-size: 16px;color: #ffffff;text-align: center;"><span style="letter-spacing:-1px;"><strong data-brushtype="text">小切口见大民生，暖心事办出幸福感</strong></span></section></section></section><section style="margin: 0 8px;height: 3px;border-left: 1px solid #6ebc5e;border-bottom: 1px solid #6ebc5e;border-right: 1px solid #6ebc5e;box-sizing:border-box;"><span leaf=""><br/></span></section></section><section style="flex-shrink: 0;"><section style="width: 9px;height: 9px;border-radius: 100%;background-color: #ffd542;box-sizing:border-box;"><span leaf=""><br/></span></section></section></section></section></section><p></p><p style="text-align:justify;text-indent: 2em;"><span leaf=""><br/></span></p><p style="text-align:justify;text-indent: 2em;"><span style="font-size:16px;"><span leaf="">养老认证看似是“小事”，却关系着每一位老人的切身利益，更是基层治理的“大民生”。从过去的“线下跑、多跑路”，到如今的“网上办、上门办”，从“被动等待”到“主动服务”，修齐镇用一场小小的服务变革，折射出基层治理从“管理”向“服务”的深刻转型，也让群众办事的时间成本、经济成本大幅降低。</span></span></p><p style="text-align:justify;text-indent: 2em;"><span style="font-size: 16px; text-indent: 2em;">截至目前，修齐镇已为数千名“特殊老人”提供上门认证服务，实现“应认尽认、不漏一人”。镇相关负责人表示，下一步将持续优化服务流程，聚焦群众“关键小事”，把养老认证这件暖心事办实、办好，不断优化“线上自助认证为主、线下协助认证为辅、上门认证兜底”的服务模式，用贴心服务守护好老人的“幸福晚年”，持续提升城乡养老幸福指数。</span><br/></p><p><span style="font-size: 13px; color: rgb(127, 127, 127);">来源：城口发布</span></p><link rel="stylesheet" href="//bbs.cktcw.cn/source/plugin/wcn_editor/public/wcn_editor_fit.css?v134_nw9" id="wcn_editor_css"/>
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