岚天：上门认证解民忧 贴心服务暖民心
<p></p><section style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px 7px; padding: 0px; outline: 0px; max-width: 100%; color: rgba(0, 0, 0, 0.9); font-family: PingFang SC NEW, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255); display: flex; z-index: 3; box-sizing: border-box !important; overflow-wrap: break-word !important;"><section style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; flex-shrink: 0; box-sizing: border-box !important; overflow-wrap: break-word !important;"><section style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box; width: 14px; height: 14px; border-left: 1px solid rgb(133, 186, 112); border-bottom: 1px solid rgb(133, 186, 112); border-radius: 0px 0px 0px 25px; overflow-wrap: break-word !important;"><span leaf="" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"><br style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"/></span></section></section></section><p></p><section style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px 7px; padding: 0px 15px; outline: 0px; max-width: 100%; box-sizing: border-box; color: rgba(0, 0, 0, 0.9); font-family: PingFang SC NEW, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-align: justify; white-space: normal; border-left: 1px solid rgb(133, 186, 112); border-right: 1px solid rgb(133, 186, 112); background-color: rgb(255, 255, 254); z-index: 1; overflow-wrap: break-word !important;"><section data-autoskip="1" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; line-height: 1.75em; letter-spacing: 1.5px; font-size: 14px; color: rgb(51, 51, 51); background-color: transparent; box-sizing: border-box !important; overflow-wrap: break-word !important;"><p style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-top: 0px; margin-bottom: 0px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-indent: 2em; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important; font-size: 16px;"><span leaf="" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;">“老人家，您慢慢抬头看向镜头，轻轻点下头就可以办好了！”连日来，岚天乡社保所聚焦特殊老年群体办事难题，组织工作人员走村入户、上门代办，为辖区高龄、重病卧床、重度残疾等行动不便群众开展养老保险待遇生存认证上门服务，将便民窗口前移至群众家门口、床头边，切实解决特殊群体认证难、办事难的实际问题。</span></span></p><section nodeleaf="" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important; text-align: center;"></section><p style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-top: 0px; margin-bottom: 0px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-indent: 2em; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important; font-size: 16px;"><span leaf="" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;">岚天乡地处山区，辖区部分高龄老人、失能群众长期居家、出行不便，且不熟悉智能手机操作，无法自主完成线上认证。以往年度认证，不仅给家属增添办事负担，还极易出现逾期未认证、养老金暂停发放等情况，影响群众切身利益。为切实办好民生实事、精准服务群众，岚天乡社保所以便民利民为原则，提前梳理辖区养老待遇领取人员底数，联合各村网格员逐户摸排核实，精准筛选行动不便、需要上门帮办的特殊群体，建立专项服务台账。通过“逐村、逐组、逐户”全覆盖上门服务模式，彻底转变“群众上门跑腿”为“干部下沉代办”，打通社保便民服务“最后一公里”。</span></span></p><p style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-top: 0px; margin-bottom: 0px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-indent: 2em; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important; font-size: 16px;"><span leaf="" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;">上门服务过程中，工作人员携带移动办公设备，现场为老人完成人脸识别、信息核对、资格认证等全套流程。针对部分老人年龄偏大、反应迟缓、配合度不高的情况，工作人员耐心引导、细致安抚，用通俗易懂的语言讲解操作步骤，高效稳妥完成认证工作。</span></span></p><section nodeleaf="" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important; text-align: center;"></section><p style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-top: 0px; margin-bottom: 0px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-indent: 2em; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important; font-size: 16px;"><span leaf="" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;">在办理业务之余，工作人员与老人及家属亲切交流，细致询问老人身体状况、日常起居，耐心解答养老金发放、认证周期、社保惠民政策等群众关心的热点问题。同时，手把手指导年轻家属掌握线上自主认证、电子社保卡使用等操作技能，有效解决老年人“不会上网、不会操作”的数字困境，方便群众后续自主办理相关业务。</span></span></p><p style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-top: 0px; margin-bottom: 0px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-indent: 2em; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important; font-size: 16px;"><span leaf="" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;">“以前每年认证都要四处找人帮忙，现在工作人员直接上门办理，不用跑腿、不用操心，服务真的太暖心了！”顺利完成生存认证后，辖区老人及家属纷纷点赞认可。</span></span></p><p style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-top: 0px; margin-bottom: 0px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-indent: 2em; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important; font-size: 16px;"><span leaf="" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;">下一步，岚天乡社保所将持续常态化开展社保上门便民服务，持续优化“线上自主认证+村级协助办理+特殊群体上门帮办”多元化服务模式，动态更新未认证人员台账，精准对接特殊群众需求。不断延伸社保服务触角，优化便民服务举措，以接地气、有温度的民生服务筑牢社会保障底线，让社保惠民政策真正落地生根、惠及于民。</span></span></p></section></section><p><span style="font-size: 13px; color: rgb(127, 127, 127);">来源：城口发布</span></p><link rel="stylesheet" href="//bbs.cktcw.cn/source/plugin/wcn_editor/public/wcn_editor_fit.css?v134_nw9" id="wcn_editor_css"/>
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