3.15｜关于消费维权，这些小知识你应该了解！
<section><section style="white-space: normal;font-size: 15px;letter-spacing: 1px;widows: 1;color: rgb(85, 85, 85);font-family: -apple-system-font, BlinkMacSystemFont, Arial, sans-serif;"><p style="max-width: 100%;min-height: 1em;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"><strong style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;font-size: 16px;color: rgb(217, 33, 66);box-sizing: border-box !important;overflow-wrap: break-word !important;">315国际消费者权益日</span></strong></p><p style="max-width: 100%;min-height: 1em;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"><strong style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;font-size: 16px;color: rgb(217, 33, 66);box-sizing: border-box !important;overflow-wrap: break-word !important;">来咯！！！</span></strong></p><p style="max-width: 100%;min-height: 1em;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"><strong style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;font-size: 16px;color: rgb(217, 33, 66);box-sizing: border-box !important;overflow-wrap: break-word !important;">除了打假维权的315晚会</span></strong></p><p style="max-width: 100%;min-height: 1em;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"><strong style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;font-size: 16px;color: rgb(217, 33, 66);box-sizing: border-box !important;overflow-wrap: break-word !important;">关于这一节日</span></strong></p><p style="max-width: 100%;min-height: 1em;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"><strong style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;font-size: 16px;color: rgb(217, 33, 66);box-sizing: border-box !important;overflow-wrap: break-word !important;">你了解多少呢？</span></strong></p><p style="max-width: 100%;min-height: 1em;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"><strong style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;font-size: 16px;color: rgb(217, 33, 66);box-sizing: border-box !important;overflow-wrap: break-word !important;">今天就给大家科普一些</span></strong></p><p style="max-width: 100%;min-height: 1em;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"><strong style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;font-size: 16px;color: rgb(217, 33, 66);box-sizing: border-box !important;overflow-wrap: break-word !important;">关于315维权的知识点</span></strong></p><p style="max-width: 100%;min-height: 1em;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"><strong style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;font-size: 16px;color: rgb(217, 33, 66);box-sizing: border-box !important;overflow-wrap: break-word !important;">快拿起你们的小本本，做笔记啦～</span></strong></p><p style="max-width: 100%;min-height: 1em;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"></p><div style="text-align:center"></div><p></p><section style="max-width: 100%;font-family: -apple-system, BlinkMacSystemFont, " helvetica="" neue",="" "pingfang="" sc",="" "hiragino="" sans="" gb",="" "microsoft="" yahei="" ui",="" yahei",="" arial,="" sans-serif;letter-spacing:="" 0.544px;white-space:="" normal;box-sizing:="" border-box="" !important;overflow-wrap:="" break-word="" !important;"=""><section style="margin: 10px auto;max-width: 100%;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="max-width: 100%;display: flex;justify-content: flex-start;align-items: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="max-width: 100%;flex: 1 1 0%;background: rgb(252, 98, 56);height: 40px;line-height: 30px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section data-brushtype="text" style="padding: 6px 1em;max-width: 100%;box-sizing: border-box;font-size: 16px;letter-spacing: 1.5px;color: rgb(255, 255, 255);text-align: left;overflow-wrap: break-word !important;">什么是消费者权益日？</section></section></section><section style="margin-top: 1em;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section data-autoskip="1" style="max-width: 100%;text-align: justify;line-height: 1.75em;letter-spacing: 1.5px;font-size: 14px;color: rgb(116, 115, 122);box-sizing: border-box !important;overflow-wrap: break-word !important;"><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;text-align: left;letter-spacing: 1px;background: rgb(254, 254, 254);font-size: 16px;font-family: 宋体, SimSun;box-sizing: border-box !important;overflow-wrap: break-word !important;"> </span><span style="max-width: 100%;color: rgb(0, 0, 0);box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;text-align: left;letter-spacing: 1px;background: rgb(254, 254, 254);font-size: 16px;font-family: 宋体, SimSun;box-sizing: border-box !important;overflow-wrap: break-word !important;">每年的3月15日是“国际消费者权益日” (World Consumer Rights Day)，由国际消费者联盟组织于1983年确定，目的在于扩大消费者权益保护的宣传，使之在世界范围内得到重视，以促进各国和地区消费者组织之间的合作与交往，在国际范围</span><span style="max-width: 100%;text-align: left;background-color: rgb(254, 254, 254);font-size: 16px;letter-spacing: 1px;font-family: 宋体, SimSun;box-sizing: border-box !important;overflow-wrap: break-word !important;">内更好地保护消费者权益。</span></span><br style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"></p></section></section><section data-width="100%" style="margin-top: 6px;max-width: 100%;width: 676.994px;height: 2px;background: rgb(255, 216, 114);overflow: hidden;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"></section></section></section></section><section style="margin: 10px auto;max-width: 100%;font-family: -apple-system, BlinkMacSystemFont, " helvetica="" neue",="" "pingfang="" sc",="" "hiragino="" sans="" gb",="" "microsoft="" yahei="" ui",="" yahei",="" arial,="" sans-serif;white-space:="" normal;line-height:="" 1.75em;letter-spacing:="" 1.5px;font-size:="" 14px;color:="" rgb(116,="" 115,="" 122);box-sizing:="" border-box="" !important;overflow-wrap:="" break-word="" !important;"=""><section style="margin: 10px auto;max-width: 100%;line-height: 1.75em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section hm_fix="288:546" style="margin: 10px auto;max-width: 100%;line-height: 1.75em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="margin: 10px auto;max-width: 100%;line-height: 1.75em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="margin-top: 20px;max-width: 100%;display: flex;align-items: flex-end;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section data-brushtype="text" style="margin: 10px auto;max-width: 100%;line-height: 1.75em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><p style="margin: 10px auto;max-width: 100%;min-height: 1em;line-height: 1.75em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;text-align: left;letter-spacing: 1px;background: rgb(254, 254, 254);font-size: 16px;font-family: 宋体, SimSun;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;background-image: initial;background-position: initial;background-size: initial;background-repeat: initial;background-attachment: initial;background-origin: initial;background-clip: initial;color: rgb(0, 0, 0);box-sizing: border-box !important;overflow-wrap: break-word !important;">过去一年“买买买”你被“坑”过吗？为了正确打开新一年的“防坑”姿势，首先来了解一下我们消费者到底有哪些权益吧！</span></span></p><p style="margin: 10px auto;max-width: 100%;min-height: 1em;line-height: 1.75em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;text-align: left;letter-spacing: 1px;background: rgb(254, 254, 254);font-size: 16px;font-family: 宋体, SimSun;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;background-image: initial;background-position: initial;background-size: initial;background-repeat: initial;background-attachment: initial;background-origin: initial;background-clip: initial;color: rgb(0, 0, 0);box-sizing: border-box !important;overflow-wrap: break-word !important;"><br></span></span></p><p style="margin: 10px auto;max-width: 100%;min-height: 1em;line-height: 1.75em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;text-align: left;letter-spacing: 1px;background: rgb(254, 254, 254);font-size: 16px;font-family: 宋体, SimSun;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;background-image: initial;background-position: initial;background-size: initial;background-repeat: initial;background-attachment: initial;background-origin: initial;background-clip: initial;color: rgb(0, 0, 0);box-sizing: border-box !important;overflow-wrap: break-word !important;"><br></span></span></p><p style="margin: 10px auto;max-width: 100%;min-height: 1em;line-height: 1.75em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><strong style="max-width: 100%;color: rgb(89, 89, 89);box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;letter-spacing: 2px;font-size: 18px;font-family: 宋体;box-sizing: border-box !important;overflow-wrap: break-word !important;">【</span></strong><strong style="max-width: 100%;color: rgb(89, 89, 89);box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;letter-spacing: 2px;font-size: 18px;font-family: 宋体;box-sizing: border-box !important;overflow-wrap: break-word !important;">安全权</span></strong><strong style="max-width: 100%;color: rgb(89, 89, 89);box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;letter-spacing: 2px;font-size: 18px;font-family: 宋体;box-sizing: border-box !important;overflow-wrap: break-word !important;">】</span></strong></p><section style="margin: 10px auto;max-width: 100%;line-height: 1.75em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="margin: 10px auto;max-width: 100%;line-height: 1.75em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section hm_fix="288:546" style="margin: 10px auto;max-width: 100%;line-height: 1.75em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="margin: 10px auto;max-width: 100%;line-height: 1.75em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section data-width="100%" style="max-width: 100%;width: 676.994px;height: 6px;background-image: -webkit-linear-gradient(left, rgb(211, 229, 255), rgb(247, 150, 70));overflow: hidden;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"></section><section data-autoskip="1" style="margin-top: 10px;max-width: 100%;line-height: 1.75em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="max-width: 100%;min-height: 1em;text-indent: 2em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;font-size: 16px;color: rgb(89, 89, 89);font-family: 宋体, SimSun;box-sizing: border-box !important;overflow-wrap: break-word !important;">消费者在购买、使用商品和接受服务时，享有人身、财产安全不受损害的权利。对可能危及人身、财产安全的商品和服务，经营者应当向消费者作出真实的说明和明确的警示，并说明和标明正确使用商品或者接受服务的方法以及防止危害发生的方法。</span></section><section style="max-width: 100%;min-height: 1em;text-indent: 2em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;font-size: 16px;color: rgb(89, 89, 89);font-family: 宋体, SimSun;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br></span></section><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;color: rgb(89, 89, 89);box-sizing: border-box !important;overflow-wrap: break-word !important;"><strong style="max-width: 100%;font-size: 16px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;letter-spacing: 2px;font-size: 18px;font-family: 宋体;box-sizing: border-box !important;overflow-wrap: break-word !important;">【</span></strong><strong style="max-width: 100%;font-size: 16px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;letter-spacing: 2px;font-size: 18px;font-family: 宋体;box-sizing: border-box !important;overflow-wrap: break-word !important;">知悉真情权</span></strong><strong style="max-width: 100%;font-size: 16px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;letter-spacing: 2px;font-size: 18px;font-family: 宋体;box-sizing: border-box !important;overflow-wrap: break-word !important;">】</span></strong></span></p></section></section><section style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section data-width="100%" style="max-width: 100%;width: 676.994px;height: 6px;background-image: -webkit-linear-gradient(left, rgb(211, 229, 255), rgb(247, 150, 70));overflow: hidden;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"></section><section data-autoskip="1" style="margin-top: 10px;max-width: 100%;line-height: 1.75em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="max-width: 100%;min-height: 1em;text-indent: 2em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;font-size: 16px;color: rgb(89, 89, 89);font-family: 宋体, SimSun;box-sizing: border-box !important;overflow-wrap: break-word !important;">消费者享有知悉商品真实情况的权利。</span></section><section style="max-width: 100%;min-height: 1em;text-indent: 2em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;font-size: 16px;color: rgb(89, 89, 89);font-family: 宋体, SimSun;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br></span></section><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;color: rgb(89, 89, 89);box-sizing: border-box !important;overflow-wrap: break-word !important;"><strong style="max-width: 100%;font-size: 16px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;letter-spacing: 2px;font-size: 18px;font-family: 宋体;box-sizing: border-box !important;overflow-wrap: break-word !important;">【</span></strong><strong style="max-width: 100%;font-size: 16px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;letter-spacing: 2px;font-size: 18px;font-family: 宋体;box-sizing: border-box !important;overflow-wrap: break-word !important;">自主选择权</span></strong><strong style="max-width: 100%;font-size: 16px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;letter-spacing: 2px;font-size: 18px;font-family: 宋体;box-sizing: border-box !important;overflow-wrap: break-word !important;">】</span></strong></span></p></section></section><section style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section data-width="100%" style="max-width: 100%;width: 676.994px;height: 6px;background-image: -webkit-linear-gradient(left, rgb(211, 229, 255), rgb(247, 150, 70));overflow: hidden;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"></section><section data-autoskip="1" style="margin-top: 10px;max-width: 100%;line-height: 1.75em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="max-width: 100%;min-height: 1em;text-indent: 2em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;font-size: 16px;color: rgb(89, 89, 89);font-family: 宋体, SimSun;box-sizing: border-box !important;overflow-wrap: break-word !important;">消费者享有自由选择商品或者服务的权利。</span></section><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;font-size: 16px;color: rgb(89, 89, 89);font-family: 宋体, SimSun;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br></span></p><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;color: rgb(89, 89, 89);box-sizing: border-box !important;overflow-wrap: break-word !important;"><strong style="max-width: 100%;font-size: 16px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;letter-spacing: 2px;font-size: 18px;font-family: 宋体;box-sizing: border-box !important;overflow-wrap: break-word !important;">【</span></strong><strong style="max-width: 100%;font-size: 16px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;letter-spacing: 2px;font-size: 18px;font-family: 宋体;box-sizing: border-box !important;overflow-wrap: break-word !important;">公平交易权</span></strong><strong style="max-width: 100%;font-size: 16px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;letter-spacing: 2px;font-size: 18px;font-family: 宋体;box-sizing: border-box !important;overflow-wrap: break-word !important;">】</span></strong></span></p><section style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section data-width="100%" style="max-width: 100%;width: 676.994px;height: 6px;background-image: -webkit-linear-gradient(left, rgb(211, 229, 255), rgb(247, 150, 70));overflow: hidden;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"></section><section style="max-width: 100%;min-height: 1em;text-indent: 2em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;font-size: 16px;color: rgb(89, 89, 89);font-family: 宋体, SimSun;box-sizing: border-box !important;overflow-wrap: break-word !important;">消费者在购买商品或者接受服务时，有权获得质量保障、价格合理、计量正确等公平交易条件，有权拒绝经营者的强制交易行为。</span></section><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;font-size: 16px;color: rgb(89, 89, 89);font-family: 宋体, SimSun;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br></span></p><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;color: rgb(89, 89, 89);box-sizing: border-box !important;overflow-wrap: break-word !important;"><strong style="max-width: 100%;font-size: 16px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;letter-spacing: 2px;font-size: 18px;font-family: 宋体;box-sizing: border-box !important;overflow-wrap: break-word !important;">【</span></strong><strong style="max-width: 100%;font-size: 16px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;letter-spacing: 2px;font-size: 18px;font-family: 宋体;box-sizing: border-box !important;overflow-wrap: break-word !important;">求偿权</span></strong><strong style="max-width: 100%;font-size: 16px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;letter-spacing: 2px;font-size: 18px;font-family: 宋体;box-sizing: border-box !important;overflow-wrap: break-word !important;">】</span></strong></span></p></section><section style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section data-width="100%" style="max-width: 100%;width: 676.994px;height: 6px;background-image: -webkit-linear-gradient(left, rgb(211, 229, 255), rgb(247, 150, 70));overflow: hidden;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"></section><section data-autoskip="1" style="margin-top: 10px;max-width: 100%;line-height: 1.75em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="max-width: 100%;min-height: 1em;text-indent: 2em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;font-size: 16px;color: rgb(89, 89, 89);font-family: 宋体, SimSun;box-sizing: border-box !important;overflow-wrap: break-word !important;">消费者因购买、使用商品或者接受服务受到人身、财产损害时，享有依法获得赔偿的权利。</span></section><section style="max-width: 100%;min-height: 1em;text-indent: 2em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;font-size: 16px;color: rgb(89, 89, 89);font-family: 宋体, SimSun;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br></span></section><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;color: rgb(89, 89, 89);box-sizing: border-box !important;overflow-wrap: break-word !important;"><strong style="max-width: 100%;font-size: 16px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;letter-spacing: 2px;font-size: 18px;font-family: 宋体;box-sizing: border-box !important;overflow-wrap: break-word !important;">【</span></strong><strong style="max-width: 100%;font-size: 16px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;letter-spacing: 2px;font-size: 18px;font-family: 宋体;box-sizing: border-box !important;overflow-wrap: break-word !important;">结社权</span></strong><strong style="max-width: 100%;font-size: 16px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;letter-spacing: 2px;font-size: 18px;font-family: 宋体;box-sizing: border-box !important;overflow-wrap: break-word !important;">】</span></strong></span></p></section></section><section style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section data-width="100%" style="max-width: 100%;width: 676.994px;height: 6px;background-image: -webkit-linear-gradient(left, rgb(211, 229, 255), rgb(247, 150, 70));overflow: hidden;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"></section><section data-autoskip="1" style="margin-top: 10px;max-width: 100%;line-height: 1.75em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="max-width: 100%;min-height: 1em;text-indent: 2em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;font-size: 16px;color: rgb(89, 89, 89);font-family: 宋体, SimSun;box-sizing: border-box !important;overflow-wrap: break-word !important;">消费者享有依法成立维护自身合法权益的社会团体的权利。</span></section><section style="max-width: 100%;min-height: 1em;text-indent: 2em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;font-size: 16px;color: rgb(89, 89, 89);font-family: 宋体, SimSun;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br></span></section><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;color: rgb(89, 89, 89);box-sizing: border-box !important;overflow-wrap: break-word !important;"><strong style="max-width: 100%;font-size: 16px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;letter-spacing: 2px;font-size: 18px;font-family: 宋体;box-sizing: border-box !important;overflow-wrap: break-word !important;">【</span></strong><strong style="max-width: 100%;font-size: 16px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;letter-spacing: 2px;font-size: 18px;font-family: 宋体;box-sizing: border-box !important;overflow-wrap: break-word !important;">获得有关知识权</span></strong><strong style="max-width: 100%;font-size: 16px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;letter-spacing: 2px;font-size: 18px;font-family: 宋体;box-sizing: border-box !important;overflow-wrap: break-word !important;">】</span></strong></span></p><section data-width="100%" style="max-width: 100%;width: 676.994px;height: 6px;background-image: -webkit-linear-gradient(left, rgb(211, 229, 255), rgb(247, 150, 70));overflow: hidden;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"></section><section data-autoskip="1" style="margin-top: 10px;max-width: 100%;line-height: 1.75em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="max-width: 100%;min-height: 1em;text-indent: 2em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;font-size: 16px;color: rgb(89, 89, 89);font-family: 宋体, SimSun;box-sizing: border-box !important;overflow-wrap: break-word !important;">消费者享有获得有关消费和消费者权益保护方面的知识的权利。</span></section><section style="max-width: 100%;min-height: 1em;text-indent: 2em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;font-size: 16px;color: rgb(89, 89, 89);font-family: 宋体, SimSun;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br></span></section><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><strong style="max-width: 100%;color: rgb(89, 89, 89);font-size: 16px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;letter-spacing: 2px;font-size: 18px;font-family: 宋体;box-sizing: border-box !important;overflow-wrap: break-word !important;">【</span></strong><strong style="max-width: 100%;color: rgb(89, 89, 89);font-size: 16px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;letter-spacing: 2px;font-size: 18px;font-family: 宋体;box-sizing: border-box !important;overflow-wrap: break-word !important;">人格尊严和民族风俗习惯受尊重权</span></strong><strong style="max-width: 100%;color: rgb(89, 89, 89);font-size: 16px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;letter-spacing: 2px;font-size: 18px;font-family: 宋体;box-sizing: border-box !important;overflow-wrap: break-word !important;">】</span></strong></p><section style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section data-width="100%" style="max-width: 100%;width: 676.994px;height: 6px;background-image: -webkit-linear-gradient(left, rgb(211, 229, 255), rgb(247, 150, 70));overflow: hidden;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"></section><section style="max-width: 100%;min-height: 1em;text-indent: 2em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;text-align: left;font-size: 16px;color: rgb(89, 89, 89);font-family: 宋体, SimSun;box-sizing: border-box !important;overflow-wrap: break-word !important;">消费者在购买、使用商品和接受服务时，享有人格尊严、民族风俗习惯得到尊重的权利。</span></section><section style="max-width: 100%;min-height: 1em;text-indent: 2em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;text-align: left;font-size: 16px;color: rgb(89, 89, 89);font-family: 宋体, SimSun;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br></span></section><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;color: rgb(89, 89, 89);box-sizing: border-box !important;overflow-wrap: break-word !important;"><strong style="max-width: 100%;font-size: 16px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;letter-spacing: 2px;font-size: 18px;font-family: 宋体;box-sizing: border-box !important;overflow-wrap: break-word !important;">【</span></strong><strong style="max-width: 100%;font-size: 16px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;letter-spacing: 2px;font-size: 18px;font-family: 宋体;box-sizing: border-box !important;overflow-wrap: break-word !important;">监督权</span></strong><strong style="max-width: 100%;font-size: 16px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;letter-spacing: 2px;font-size: 18px;font-family: 宋体;box-sizing: border-box !important;overflow-wrap: break-word !important;">】</span></strong></span></p></section><section style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section data-width="100%" style="max-width: 100%;width: 676.994px;height: 6px;background-image: -webkit-linear-gradient(left, rgb(211, 229, 255), rgb(247, 150, 70));overflow: hidden;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"></section><section data-autoskip="1" style="margin-top: 10px;max-width: 100%;line-height: 1.75em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="max-width: 100%;min-height: 1em;text-indent: 2em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;font-size: 16px;color: rgb(89, 89, 89);font-family: 宋体, SimSun;box-sizing: border-box !important;overflow-wrap: break-word !important;">消费者享有对商品和服务以及保护消费者权益工作进行监督的权利。有权检举、控告侵害消费者权益的行为，有权对保护消费者工作提出批评、建议。</span></section></section></section></section></section></section></section></section></section></section></section></section></section></section></section></section></section><section style="max-width: 100%;font-family: -apple-system-font, BlinkMacSystemFont, Arial, sans-serif;font-size: 16px;letter-spacing: 0.544px;white-space: normal;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="max-width: 100%;display: inline-block;width: 677px;vertical-align: top;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="margin-top: 10px;margin-bottom: 10px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="padding-top: 1.1em;max-width: 100%;box-sizing: border-box;overflow-wrap: break-word !important;"><section style="max-width: 100%;width: 677px;display: inline-block;vertical-align: bottom;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="padding: 0.2em 0.4em;max-width: 100%;box-sizing: border-box;background-color: rgb(252, 98, 56);text-align: center;color: rgb(255, 255, 255);font-size: 18px;overflow-wrap: break-word !important;"><p style="max-width: 100%;clear: none;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;">315维权小贴士</p></section><section style="max-width: 100%;box-sizing: border-box;width: 0px;float: left;border-right: 4px solid rgb(252, 98, 56);border-top: 4px solid rgb(252, 98, 56);line-height: 0;overflow-wrap: break-word !important;border-left: 4px solid transparent !important;border-bottom: 4px solid transparent !important;"><section style="max-width: 100%;line-height: 0;width: 0px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><svg viewBox="0 0 1 1" style="vertical-align:top;"></svg></section></section><section style="max-width: 100%;box-sizing: border-box;width: 0px;float: right;border-left: 4px solid rgb(252, 98, 56);border-top: 4px solid rgb(252, 98, 56);line-height: 0;overflow-wrap: break-word !important;border-right: 4px solid transparent !important;border-bottom: 4px solid transparent !important;"><section style="max-width: 100%;line-height: 0;width: 0px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><svg viewBox="0 0 1 1" style="vertical-align:top;"></svg></section></section></section><section style="margin-top: -3.5em;margin-right: 8px;margin-left: 8px;padding: 3.5em 10px 10px;max-width: 100%;box-sizing: border-box;border-color: rgb(204, 204, 204);border-width: 1px;border-style: solid;overflow-wrap: break-word !important;"><section style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"></p></section><section style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="max-width: 100%;display: inline-block;width: 639px;vertical-align: top;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="margin-top: 10px;margin-bottom: 10px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="padding: 2px;max-width: 100%;box-sizing: border-box;display: inline-block;background-color: rgb(252, 98, 56);overflow-wrap: break-word !important;"><section style="margin-right: 5px;padding-right: 8px;padding-left: 8px;max-width: 100%;box-sizing: border-box;display: inline-block;background-color: rgb(255, 255, 255);color: rgb(252, 98, 56);overflow-wrap: break-word !important;"><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><strong style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;">01</strong></p></section><section style="padding-right: 5px;padding-left: 5px;max-width: 100%;box-sizing: border-box;display: inline-block;color: rgb(255, 255, 255);overflow-wrap: break-word !important;"><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;">维权途径</p></section></section></section><section style="max-width: 100%;font-size: 17px;line-height: 1.6;letter-spacing: 1px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;">1、与商家沟通：如果消费者买了有问题的商品，可以先与商家协商解决。</p><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"></p><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;">2、12315维权：在与商家沟通无果的情况下，可以拨打12315电话，通过法律途径进行维权。</p><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"></p><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;">3、在官方网站反映情况：登录全国12315平台进行投诉举报。</p><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"></p><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;">4、向有关部门反映情况：消费者可以向当地的市场监管部门反映自己遇到的难题。</p><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br></p></section><section style="margin-top: 10px;margin-bottom: 10px;max-width: 100%;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="max-width: 100%;vertical-align: middle;display: inline-block;line-height: 0;box-sizing: border-box !important;overflow-wrap: break-word !important;"><div style="text-align:center"></div></section></section></section></section><section style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="max-width: 100%;display: inline-block;width: 639px;vertical-align: top;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="margin-top: 10px;margin-bottom: 10px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="padding: 2px;max-width: 100%;box-sizing: border-box;display: inline-block;background-color: rgb(252, 98, 56);overflow-wrap: break-word !important;"><section style="margin-right: 5px;padding-right: 8px;padding-left: 8px;max-width: 100%;box-sizing: border-box;display: inline-block;background-color: rgb(255, 255, 255);color: rgb(252, 98, 56);overflow-wrap: break-word !important;"><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><strong style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;">02</strong></p></section><section style="padding-right: 5px;padding-left: 5px;max-width: 100%;box-sizing: border-box;display: inline-block;color: rgb(255, 255, 255);overflow-wrap: break-word !important;"><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;">维权小知识</p></section></section></section><section style="max-width: 100%;font-size: 17px;line-height: 1.6;letter-spacing: 1px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;">“7日”：产品自售出之日起7日内发生性能故障，消费者可以选择退货、换货或修理。</p><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"></p><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;">“15日”：产品自售出之日起15日内发生性能故障，消费者可以选择换货或修理。</p><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"></p><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;">“三包有效期”：“三包”有效期为自开具发票之日起计算。在“三包”有效期内修理两次，仍不能正常使用的商品，消费者可凭修理记录和证明调换商品。</p><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"></p><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;">“网购-七天无理由退换货”：从2014年3月15日起针对网上购物，商品不符合自己需求，买家可以在签收日起七天无理由退换货。无理由退换货的前提是该商品未被拆封。</p><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br></p></section><section style="margin-top: 10px;margin-bottom: 10px;max-width: 100%;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="max-width: 100%;vertical-align: middle;display: inline-block;line-height: 0;box-sizing: border-box !important;overflow-wrap: break-word !important;"><div style="text-align:center"></div></section></section></section></section><section style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="max-width: 100%;display: inline-block;width: 639px;vertical-align: top;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="margin-top: 10px;margin-bottom: 10px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="padding: 2px;max-width: 100%;box-sizing: border-box;display: inline-block;background-color: rgb(252, 98, 56);overflow-wrap: break-word !important;"><section style="margin-right: 5px;padding-right: 8px;padding-left: 8px;max-width: 100%;box-sizing: border-box;display: inline-block;background-color: rgb(255, 255, 255);color: rgb(252, 98, 56);overflow-wrap: break-word !important;"><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><strong style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;">03</strong></p></section><section style="padding-right: 5px;padding-left: 5px;max-width: 100%;box-sizing: border-box;display: inline-block;color: rgb(255, 255, 255);overflow-wrap: break-word !important;"><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;">注意事项</p></section></section></section><section style="max-width: 100%;font-size: 17px;line-height: 1.6;letter-spacing: 1px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;">1、必须有足够的投诉材料作为证据，包括购货发票或购货凭证，如有双方交涉的书面材料或有关部门的质量鉴定更好。</p><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"></p><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;">2、保留现场，如若因商品质量、服务质量导致人身、财产伤害，保护好事发现场，可采取拍照、录像或留下证人、证词等。</p><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"></p><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;">3、收集或索要经营者的姓名、电话号码、工作牌号、地址、邮政编码等，以保证能够第一时间找到对方。</p><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"></p><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;">4、若与商家交涉不成，应马上向当地的市场监管部门投诉，不要拖延时间，因为这可能会拖过了“三包”期限。</p><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"></p><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;">5、一些有争议的质量问题最好与商家一起到有关部门检测鉴定；最后，索赔要求也要合理，投诉切不可夸大或隐瞒事实。</p></section></section></section><section style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="max-width: 100%;display: inline-block;width: 639px;vertical-align: top;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="margin-top: 10px;margin-bottom: 10px;max-width: 100%;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="max-width: 100%;vertical-align: middle;display: inline-block;line-height: 0;box-sizing: border-box !important;overflow-wrap: break-word !important;"><div style="text-align:center"></div></section></section></section></section></section></section></section></section></section></section></section></section>学到了谢谢
知道了谢谢
知道了谢谢
3-15消费者维权保护日！
学习了不错不错
知道了，谢谢
买假货容易，维权特别难
可以可以
学到了很多 谢谢
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